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Enhancing the Payment Experience to Improve the Customer Journey

Modernising the finance function to meet new economic and business challenges

Presented by

In Partnership with

Creating a Personalised Customer Experience

New companies and technologies like AI chatbots are disrupting the status quo of every industry, creating brand-new customer experiences. The current economic climate has only raised the stakes for businesses to better adapt or risk becoming obsolete.

This Financial Times webinar, held in partnership with Stripe, explored how the finance function at a range of organisations can effectively transform and modernise their operations, including their payment systems, in order to create a more personalised and seamless experience. The discussion also considered innovative ways to facilitate growth from new and existing revenue streams.

See full overview

Digital Transformation

Balancing the need for effective digital transformation with time, cost and risk remains a challenge for many in the finance function. Can finance leaders achieve the right balance?

Tailored Customer Journey

How can organisations better utilise the payments experience to provide meaningful and tailored customer journeys?

Streamlining Operations

How are finance leaders thinking about streamlining their back office operations and modernising their finance stack?

See the agenda

World-Class Business Leaders and Speakers

Reuben Connolly

Head of Digital Retail Programmes

Lotus Cars

Eileen O'Mara

Head of Global Sales

Stripe

Grant Shipway

Global Fraud Manager

River Island

Luca Gherardi

Head of Product for Payments

Treatwell

Javier Espinoza

EU Correspondent

Financial Times

VIEW ON-DEMAND

FT Live Digital Dialogues - fully digital 50 minute event experiences delivering maximum engagement. Live webinars provide unique opportunities to engage global senior audiences. All access, digital passes include access to all the live sessions PLUS all sessions on demand for 30 days. Join the conversation.