New companies and technologies like AI chatbots are disrupting the status quo of every industry, creating brand-new customer experiences. The current economic climate has only raised the stakes for businesses to better adapt or risk becoming obsolete. Personalised services that better utilise customer data, quick and efficient cross-border transactions, and building consumer trust are critical to driving growth and maintaining competitiveness.

 One key area that is becoming increasingly important is the global payment experience, as customers expect a frictionless and connected journey. Operational inefficiencies such as cumbersome checkout flows, fragmented customer experiences and inefficient security procedures lead to poor end-user satisfaction and declining revenues. Organisations must remodel, improve and update their payment experience in order to stay competitive. 

This Financial Times webinar, held in partnership with Stripe, explored how the finance function at a range of organisations can effectively transform and modernise their operations including their payment systems, in order to create a more personalised and seamless experience. The discussion also considered innovative ways to facilitate growth from new and existing revenue streams. 

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