Enhancing the Payment Experience to Improve the Customer Journey
Creating a Personalised Customer Experience
New companies and technologies like AI chatbots are disrupting the status quo of every industry, creating brand-new customer experiences. The current economic climate has only raised the stakes for businesses to better adapt or risk becoming obsolete.
This Financial Times webinar, held in partnership with Stripe, explored how the finance function at a range of organisations can effectively transform and modernise their operations, including their payment systems, in order to create a more personalised and seamless experience. The discussion also considered innovative ways to facilitate growth from new and existing revenue streams.
Digital Transformation
Balancing the need for effective digital transformation with time, cost and risk remains a challenge for many in the finance function. Can finance leaders achieve the right balance?
Tailored Customer Journey
How can organisations better utilise the payments experience to provide meaningful and tailored customer journeys?
Streamlining Operations
How are finance leaders thinking about streamlining their back office operations and modernising their finance stack?
VIEW ON-DEMAND
FT Live Digital Dialogues - fully digital 50 minute event experiences delivering maximum engagement. Live webinars provide unique opportunities to engage global senior audiences. All access, digital passes include access to all the live sessions PLUS all sessions on demand for 30 days. Join the conversation.
© Financial Times Live
FT Live and its journalism are subject to a self-regulation regime under the FT Editorial Code of Practice